At AL SHAIKH TRADING, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward returns and refund policy to ensure your peace of mind.
1. Return Eligibility To be eligible for a return, your item must meet the following conditions:
The item must be unused, unopened, and in the same condition that you received it.
The item must be in its original packaging.
The return request must be made within 14 days of receiving your order.
2. Non-Returnable Items Certain items are non-returnable, including:
Products that have been opened or used.
Customized or personalized items.
Any items marked as non-returnable or final sale at the time of purchase.
3. How to Initiate a Return To initiate a return, please follow these steps:
Contact our customer service team at sales@nihadstore.com or (+92 311) 1202306 with your order number and reason for return.
Our team will review your request and, if approved, provide you with return instructions and a return shipping address.
Carefully pack the item(s) in their original packaging and ship them to the address provided.
4. Return Shipping The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
6. Late or Missing Refunds If you haven’t received a refund yet:
Check your bank account or payment method again.
Contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at sales@nihadstore.com
7. Exchanges If you need to exchange an item for the same product (e.g., the wrong product), please contact us to arrange the exchange. The process for exchanges is similar to the return process, and the same conditions apply.
8. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including return shipping costs.
9. Cancellations If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, you will need to follow the return process.
10. Contact Information For any questions or assistance regarding returns and refunds, please contact our customer service team:
